UEC support

NAS Australia, UEC's master distributor, is the service agent for in-warranty support. Run through the guided checks below before contacting us — most issues are fixed in a few minutes.

UEC product support

Faults, error codes, recording, setup. Use the search below — tick the steps you've tried and our contact details will appear.

Start troubleshooting ↓

VAST™ registration or re-hit

Register or re-hit your smart card with MyVAST to access free-to-air services. VAST™ call centre 1300 993 376 (Mon–Fri 8am–4pm), with a 24/7 automated re-hit on the same number (press 1, then option 3).

Re-hit at MyVAST ↗ Register for VAST™ ↗

Guides & FAQs

Support articles by product

DSD 5000 support & FAQ

Error codes, setup and smart card help.

Supported hard drives

Drives tested for recording on UEC PVRs.

About the VAST™ service

What VAST is, travellers, LNB and channels.

Changing frequency – Halo / Aura

Update the reference frequency so the dish can align.

Automatic satellite dish support

Halo and Aura troubleshooting.

Pointing your satellite dish

Azimuth / elevation and peaking signal quality.

DSD 4921 RV support

FAQ and troubleshooting.

DHR 4901 PVR support

Support videos and LNB settings.

DSD4121 PVR Ready activation

Enable recording on the DSD4121RV.

DSR4639 FAQ

Common questions for the DSR4639 PVR.

PVR9600 FAQ

Software notes and FAQ for the PVR9600T/Q.

VAST 22" / 32" TV FAQ

Questions for the IDTV range.